Vocanex • Effective Date: 2 August 2026 • Version 1.0
These Terms and Conditions ("Terms") govern the provision of language interpretation and related services by Vocanex ("Vocanex", "we", "us") to any individual, company, organisation, or entity ("Client") that books or uses our services.
These Terms constitute the entire agreement between Vocanex and the Client in relation to the provision of interpretation services, unless a separate written Master Services Agreement has been signed between the parties, in which case that agreement takes precedence.
Vocanex provides:
Services are delivered remotely unless otherwise agreed in writing. We do not guarantee the physical presence of an interpreter at any location unless separately and expressly contracted.
A booking is only confirmed once Vocanex has issued a written confirmation to the Client. Verbal requests do not constitute a confirmed booking.
Clients are responsible for providing accurate booking information including:
Vocanex reserves the right to decline any booking request at its sole discretion.
Vocanex will assign a suitably qualified interpreter to each booking based on the language requirements, sector, and the credentials of available interpreters.
Clients may not demand a specific named interpreter unless agreed in writing as part of a separate arrangement.
Where an assigned interpreter is unavailable due to illness, technical failure, or other unforeseen circumstances, Vocanex will use reasonable endeavours to provide a suitable replacement. If no replacement is available, Vocanex will notify the Client as soon as practicable and the booking will be rescheduled or refunded.
Vocanex operates a tiered interpreter model:
These interpreters are assessed internally by Vocanex and are suitable for general community, private, and non-regulated settings. They are not suitable for use in legal proceedings, NHS clinical settings, or formal immigration hearings.
These interpreters hold formal qualifications including the Diploma in Public Service Interpreting (DPSI) Level 6 or are registered with the National Register of Public Service Interpreters (NRPSI). They are suitable for regulated, medical, legal, and governmental settings.
Clients must specify if their assignment requires a Tier 2 qualified interpreter at the time of booking. Vocanex accepts no liability for outcomes arising from a Client booking a Tier 1 interpreter for a setting that requires Tier 2 credentials, where the Client was made aware of this distinction and failed to specify accordingly.
Fees for services are as agreed at the time of booking confirmation, or as set out in any applicable rate card or master agreement.
Unless otherwise agreed in writing:
Late Payment. Vocanex reserves the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend services to clients with outstanding overdue invoices.
If Vocanex cancels a confirmed booking, we will issue a full refund of any fees paid and use reasonable endeavours to rebook the assignment. We accept no further liability for consequential losses arising from a cancellation made by Vocanex.
Both parties agree to keep confidential all information disclosed in connection with the provision of services, including but not limited to the content of any interpretation session, the identity of service users, and any business, medical, or legal information shared.
This confidentiality obligation continues for 5 years after the termination of any individual assignment or agreement, unless the information enters the public domain through no fault of either party.
All Vocanex interpreters are bound by confidentiality obligations under their contracts. Any breach of confidentiality by a Vocanex interpreter will be treated as a serious contractual breach.
Vocanex provides interpretation as a professional service. We do not guarantee the outcome of any legal, medical, or other proceeding in which interpretation is used.
To the fullest extent permitted by law:
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Vocanex maintains Professional Indemnity Insurance to cover claims arising from errors or omissions in the provision of interpretation services. Details of our insurance coverage are available upon written request.
Both parties agree to comply with all applicable data protection legislation, including UK GDPR and the Data Protection Act 2018, in relation to any personal data processed in connection with services provided under these Terms.
Vocanex's Privacy Policy sets out in full how we collect, use, and protect personal data. Clients are responsible for ensuring they have appropriate legal basis and consent to share personal data with Vocanex where relevant.
Where Vocanex processes personal data on behalf of the Client as a Data Processor, the parties will enter into a separate Data Processing Agreement.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
Vocanex may update these Terms from time to time. The current version will always be available at vocanex.co. Continued use of our services after updated Terms have been published constitutes acceptance of the revised Terms.
For existing contracted clients, material changes to Terms will be notified in writing with a minimum of 30 days notice.
Vocanex Interpretation Services
Email:
info@vocanex.co
Website:
https://vocanex.co
182–184 High Street North
East Ham
London E6 2JA