Privacy Policy

1. Introduction

Vocanex ("we", "our", or "us") provides professional interpretation and communication services. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our website or our services.

2. Information We Collect

• Name
• Email address
• Telephone number
• Organisation details
• Booking information
• Billing information
• Communication records
• Website usage information
• IP address and browser information

3. Sensitive Information

Because we provide interpretation services for healthcare, legal, government, education, and community organisations, we may process sensitive personal information where necessary to provide our services. Such information is handled with strict confidentiality and appropriate safeguards.

4. How We Use Information

• Deliver interpretation services
• Manage bookings
• Provide customer support
• Issue invoices
• Improve our website
• Meet legal obligations
• Maintain service quality

5. Legal Basis

We process personal information using one or more of the following lawful bases:

• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent
• Vital interests where required

6. Confidentiality

All interpreters, staff, and contractors are bound by confidentiality agreements and professional standards. Information shared during interpretation sessions is treated as strictly confidential.

7. Recording Sessions

Vocanex does not routinely record interpretation sessions. If recording is required by a client, appropriate legal authority and consent must be obtained before recording begins.

8. Sharing Information

We never sell your personal information.

Information may only be shared with:

• Assigned interpreters
• Client organisations
• Secure technology providers
• Payment providers
• Legal authorities where required by law

9. International Transfers

Where personal information is transferred outside the United Kingdom, appropriate safeguards are implemented to ensure your information remains protected.

10. Data Security

• Encrypted communications
• Secure cloud storage
• Access controls
• Strong authentication
• Regular security reviews

11. Data Retention

We retain personal information only for as long as necessary to fulfil legal, contractual, and operational obligations.

12. Your Rights

• Access your information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

13. Cookies

Our website uses cookies to improve functionality, measure website performance, and enhance user experience. You may disable cookies through your browser settings.

14. Marketing

Marketing emails are only sent where permitted by law or with your consent. You may unsubscribe at any time.

15. Children's Privacy

We do not knowingly collect personal information directly from children under 13 unless necessary as part of services arranged by a responsible organisation or guardian.

16. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

17. Data Breaches

In the event of a personal data breach, we follow our incident response procedures and notify relevant authorities and affected individuals where legally required.

18. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be published on this page.

19. Contact Us

Vocanex
Email: privacy@vocanex.co

Website: https://vocanex.co

182–184 High Street North
East Ham
London E6 2JA